Head - New Initiatives at Fibre2Fashion
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Fibre2fashion.com - Key Account Manager (1-6 yrs)
Managing online seller accounts on B2C e-commerce marketplaces
Driving key business metrics of GSV, Assortment and Activity Rate etc.
Identifying and assessing a client's critical needs.
Identifying short and long term growth opportunities.
Presenting business proposals to prospective clients.
Attending meetings with clients.
Forecasting and tracking key account metrics.
Keeping up to date with market trend and competitor activity.
Promotion & Assortment planning for the sellers - keeping trends and seasonality in mind
Formulate monetization plans for the sellers for better promotion planning and visibility.
Being a point of contact to priority customers and resolving any issues that they have.
Closely liaising with the marketing team about campaigns.
Collecting and communicating customer requirements to all necessary departments.
Providing technical customer support as necessary.
Conducting regular Business Reviews with customers.
Responding to client communications or queries.
Monitoring the effectiveness of any marketing campaigns.
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