HR at Felix HealthCare Pvt Ltd
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Felix Healthcare - Executive/Senior Executive - Customer Service (0-4 yrs)
- We are looking for the Call Centre Executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
- Candidates With Good English Speaking Skills.
- Call Center Industry
- Call Center is a field which focuses on providing support and services for customers during the purchasing process.
Responsibilities :
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products/services over the call.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Requirements :
- Graduation is mandatory.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Good communication and listening skills with good command over the English/Hindi language.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
