Talent Scout at FamPay
Views:455 Applications:242 Rec. Actions:Recruiter Actions:5
FamPay - Customer Support Role (0-3 yrs)
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers- needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
