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13/01 Hiring Team
Talent Scout at FamPay

Views:549 Applications:286 Rec. Actions:Recruiter Actions:5

FamPay - Customer Support Role (0-3 yrs)

Any Location/Bangalore Job Code: 142889

Responsibilities

- Manage incoming calls, chat and emails from customers in a timely manner

- Identify & assess customers- needs, clarify information and provide solutions and alternatives wherever applicable

- Manage and resolve customer complaints, escalate to Customer Support Head when necessary

- Build sustainable relationships and trust with customers through an open communication

- Provide accurate & complete information to improve customer satisfaction leading to noticeable results

- Maintain records of every interaction and forward to concerned team member whenever necessary

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