05/09 Karandeep Vohra
Director at Fairent

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Fairent - Head - Customer Service (3-9 yrs)

Delhi/Delhi NCR Job Code: 89778

Head of customer service


Roles and Responsibilities :

- Excellent leadership quality to lead the other CCE members.

- Have a good understanding of products in current market conditions

- Keep records of customer interactions, process customer accounts and file documents.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Ability to resolve complex customer problems.

- Shows ability to work efficiently with customers and internal stakeholders

- Has good communication & team management skills

- Use automation and technology to optimize process and workflows

- Managing a large number of incoming calls and emails

- Language Skills: English (if not mother tongue, fluent written and verbal) plus knowledge of a local language would be appreciated.

- Responsible for customer satisfaction.

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