HR Executive at Fairdeal Realtors
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Fairdeal Realtors - Team Manager - Customer Support (2-4 yrs)
1. Answering Sales/Enquiry calls
2. Managing a team of customer service personnel
3. Coordinating with team for various enquires.
4. Answer phone calls or emails from customers to provide quick resolution of issues
5. Provide more direct customer support
6. Identify a solution to the customer's query or directs them to another department that can provide assistance.
7. Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied.
8. Conduct periodic reviews and evaluations of team members.
9. Prepare proper report for daily queries attained and queries resolved/escalated queries.