F2 Fintech - Telecalling/Telesales Role (0-2 yrs)
1. Contacting customers : This involves making outbound calls to potential customers to promote loan products and services and answer any questions they may have.
2. Identifying customer needs : This includes listening to customers' financial needs and suggesting loan products and services that are appropriate for their situation.
3. Explaining loan products and services : This involves explaining the terms and conditions of loan products, including interest rates, repayment schedules, and other relevant information.
4. Maintaining customer databases : This includes keeping track of customer interactions and maintaining accurate and up-todate customer databases.
5. Meeting sales targets : This involves meeting or exceeding sales targets by selling loan products and services to customers.
6. Providing customer service : This includes responding to customer inquiries, addressing complaints, and providing assistance with loan applications.
7. Collaborating with loan officers : This includes working closely with loan officers to ensure that customers are being offered appropriate loan products and services.
- To be successful as a loan relationship executive, you should have excellent communication and customer service skills, be comfortable working in a fast-paced environment, and be highly organised and detail- oriented.
- Additionally, you should have a good understanding of loan products and services, be able to work independently and as part of a team, and be comfortable with sales techniques
