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21/07 Tripti Israni
Director at SkillEdge

Views:224 Applications:76 Rec. Actions:Recruiter Actions:14

Expert/Team Leader - Customer Support - Education (4-12 yrs)

Mumbai/Navi Mumbai Job Code: 123945

Tech Expert - TL (India Evening Shift) 


Responsibilities & Duties:

- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel

- Drive targets through incentive, performance management of team and strong analytics.

- Improve efficiency of the system by suggesting and executing new solutions.

- Deep performance management of team to achieve Six Sigma output

- Coordinate with tech, curriculum and cross functional teams to resolve customer issues

Skills (common) :

- Very high on Detail orientation

- Strong Analytical skill

- Target oriented & Customer obsession.

Qualifications :

- Graduate in Computer Science/IT or diploma in Computer Science/IT

- Min. 4 years relevant experience (In IT/Tech support team in corporates)

Working hours (Indian Evening Shift ) :

- 4 PM - 1 AM

- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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