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25/08 Umesh G
Vice President at Exide Life Insurance Co. Ltd.

Views:443 Applications:30 Rec. Actions:Recruiter Actions:8

Exide Life Insurance - Relationship Manager - Online Tele Assist (1-3 yrs)

Bangalore Job Code: 10694

Relationship Manager - Online Tele Assist

Position Summary - Assist customers who walk into our website and inquire about our term and health plan to understand the product, and create a great customer experience during the buying journey.

Key Accountabilities (A collection of duties and/or responsibilities assigned)

- Call customers who have logged into our website and explain product details manage objections and help the customer eventually to complete the buying journey

- Create great customer engagement levels and build a good pipeline of followups and hot prospects

- Ensure daily call, contact targets login hours and schedule adherence is met

- Ensure call quality score is meeting benchmarks

- Meet targets on conversion rates, NOP and WFYP

- Ensure a healthy login to issuance % and less than 0% cancellations

Skills, Knowledge & Qualifications (Framework required by the position) :

- Graduate (BA, BSC, BBM, BCA B com ) with or without experience.

- In case experienced, Experience of 6 months to 2 years experience in selling and closing sales over the phone for life insurance products

- Excellent communication skills with fluency in English and Hindi or English and any 2 regional languages.

- Exceptional soft skills and customer engagement levels.

- Good at objection handling and solution

- Knowledge of MS office and Net savvy smart phone savvy. Familiar with latest e commerce apps and platforms.

- Should be willing to work in shifts 6 days a week

Personal Attributes & Competencies :

- Positive Attitude and good grasping skills

- Patient, Open and honest in communication

- Disciplined and focused approach towards career

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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