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02/12 HR
HR at PCB Power Market

Views:101 Applications:27 Rec. Actions:Recruiter Actions:1

Executives/Group Leader - Technical Sales Support (0-8 yrs)

Ahmedabad Job Code: 246384

Technical Sales Support

Skill Set Required :- People's Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process

Department :- Technical Sales Support

Timings :- Shift wise ( Morning & Afternoon Shifts )

- Provide Pre-sales technical assistance, services and products education.

- Work on sales support services and provide technical and commercial back up as required.

- Support marketing activities by attending trade shows, conferences and other marketing events.

- Generate and process new sales leads, inquiries and purchase orders as necessary.

- Answer E-mails, Phone calls and chats from customers and deals with queries as they arise.

- Follows up with customer to make sure that they are satisfied with a particular product or service.

- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.

- Deal with any customer complaints and resolves the issue as necessary

- Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery

- Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

- Solicit cross-selling and up-selling opportunities within the customer care experience.

- Take the extra mile to engage the customer

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