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19/09 Yashaswi
HR at Black & White Business Solutions

Views:3 Applications:5 Rec. Actions:Recruiter Actions:0

Executive - Voice Process/Customer Support (1-4 yrs)

Bangalore Job Code: 234290

Skill / Responsibility:

- Handle Inbound and Outbound calling for customer service.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive Communication.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits

- Handle Inbound and Outbound calling for customer service.

- Identify and assess customers- needs to achieve satisfaction.

- Keep records of customer interactions and process customer accounts.

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