Business Support Manager at Snaphunt Pte. Ltd.
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Executive - User Engagement - Education (0-5 yrs)
- Join one of the largest EdTech firms
- Strong career progression opportunities
- Work in a vibrant and dynamic environment
- Our client is the leading EdTech company that is empowering the younger generation with technology capabilities. The company has onboarded millions of students and are continuing to grow at an exponential rate.
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise
The Profile :
- You have at least 1 year of experience within a Customer Success role, ideally within the Education industry.
- You possess solid expertise in Direct Sales.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal-driven and work well in fast-paced environments
- You are a strong team player who can manage multiple stakeholders