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11/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:5 Applications:8 Rec. Actions:Recruiter Actions:2

Executive - Telesales/Inside Sales - Insurance (1-5 yrs)

Delhi NCR Job Code: 180600

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

- A role that offers a breadth of learning opportunities

We are looking for a company which offers customized investment solutions to corporates, institutions, and retail investors.

The Job :

Key responsibilities areas :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

The Profile :

- You have at least 1 year experience within a Customer Service, Inside Sales or Customer Success role, ideally within the Insurance industry.

- You have a proven track record of meeting/exceeding your targets.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong networker & relationship builder

- You are a strong mentor and coach who can build high performing teams

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