HR at Hiveloop Technology Pvt Ltd
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Executive - Telesales - eCommerce (0-3 yrs)
- Customer outreach for driving business metrics
- Proactive identification of opportunities and solve for - Serve to sell-
- Handling customer queries/complaints/requests and providing timely and quality resolution
- Credit - Rotation and repeat purchase.
- Ensuring Quality and accuracy in each transaction we do with customers
- Cross-functional collaboration to drive the key metrics and solve end-to-end for customers. Core Deliverables:
- Conversion % - Target Vs achievement on core KPI Metrics o Business - Daily orders and growth of customers o Credit
- Ensuring rotation and Repeat Purchases to maintain the low cost of collection o Service - Issue resolution % and TAT
- Quality score
- Happiness Score Required Qualifications
- 12th pass or graduate for experience candidates and only graduate for freshers. 0-3 years- experience
- Experience in ITEs/eCommerce companies in Telesales/ Inside sales, shop floor is preferable
- Comfortable using computers with knowledge of MS Office or Google sheets - Good Communication & Negotiation skills
- Effective collaboration skills
- Fluent in the English & Hindi language, both verbal and written; knowledge of regional language is a plus
- Work Location- Harlur Udaan Office
If interested mail your Resume to
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