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13/11 Jacob
HR at Jdrms

Views:132 Applications:10 Rec. Actions:Recruiter Actions:0

Executive - Telesales - Contact Center (0-2 yrs)

Thane Job Code: 53242

- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer - delight- and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Important :

a. Prefer male candidates for this role night shifts on rotational basis.

b. Flexible to work 9 hour shift - rotational 24/7

c. Two rotational weekly offs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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