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15/09 Divya
Account Manager at IDC Technologies

Views:19 Applications:5 Rec. Actions:Recruiter Actions:2

Executive - Telesales - BPO (0-8 yrs)

Noida Job Code: 292237

Telesales Executive Responsibilities :

- Calling existing and potential customers to persuade them to purchase company products and services.

- Accurately recording details of customers' purchase orders.

- Processing all customer purchases accordingly.

- Generating promising leads for the outside sales team to pursue.

- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

- Developing and sustaining solid relationships with customers to encourage repeat business.

- Using sales scripts proffered by the company to drive sales and respond to customer rejections.

- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Telesales Executive Requirements :

- Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.

- Certified Sales Professional (CSP) accreditation is advantageous.

- Proven experience working as a tele sales executive.

- Proficiency in all Microsoft Office applications.

- The ability to follow scripts.

- Strong negotiation and consultative sales skills.

- Excellent organizational and problem-solving skills.

- Effective communication skills.

- Exceptional customer service skills.

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