Business Support Manager at Snaphunt Pte. Ltd.
Views:36 Applications:5 Rec. Actions:Recruiter Actions:1
Executive - Telesales - Ayurvedic Product (1-5 yrs)
- Our client is a product based company that mainly deals with Ayurvedic products such as medicines, supplements, skincare, and baby care products. They are dealing with three kinds of business, categorized as E-commerce, Logistics, and BPO service.
- There are more than 1000 talented people in this company who are working together to achieve great things together.
The Job :
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
Ideal Candidate :
- You have at least 1 year experience within a Customer Service, Inside Sales or Telesales role, ideally within the Telecommunications industry.
- Experience covering Healthcare is strong plus.
- You have a proven track record of meeting/exceeding your targets.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
