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14/11 Naresh Sharma
Managing Partner at Antal International

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Executive - Telesales (3-6 yrs)

Mumbai/Navi Mumbai Job Code: 300156

Key Responsibilities :

The candidate will have to perform the following key activities :

- Undertake any projects/duties assigned by the Telesales Manager or Sales Manager.

- Act as Tele Sales customers' main contact for THE ORGANIZATION, responding and satisfying their sales and post sales requirements.

- Manage a portfolio of customers via telephone.

- Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.

- Always provide customer-oriented service relating to specific sales issues.

- Maintain value of accounts that is 40% acquisition, 30% development, 30% maintenance, calls rate per day which will be 38 calls per day.

- Maintain Bi-weekly sales, planning sessions, Coaching Sessions.

- Maintain Country Sales Function. (Field Sales Group, Telemarketing Group, Tele sales Group, Marketing, CS Groups)

- Liaise closely with Sales Channels and other departments within THE ORGANIZATION for cost effective service and achieving specific area target.

- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client.

- Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls.

- Combine sales skills with THE ORGANIZATION product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of THE ORGANIZATION's account holders.

- Development of knowledge and commercial awareness about THE ORGANIZATION's services to maximize the sales function.

- Adhere to regional standards on profit margins and discount guidelines.

- Open new accounts and ensure they trade profitably.

- Maintain cost sensitive customer agreements with suggested minimum pricing tariff.

- Complete daily and weekly productivity reports to measure individual and department effectiveness.

- Ensure that customer information is maintained accurately on the customer database.

- To enable improvement and change within the organization.

Skills Required :

- Telephone skills.

- Communication skills (English and local language), spoken and written.

Profile Requirements : 3 years of experience in sales.

- MBA.

Role Details :

Role title : Telesales Executive

Department/Function : Commercial-(Sales)

Job Family : EXP IN Telesales

Reports to : Telesales Manager

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