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14/02 Ashwini
Recruiter at Data Group

Views:10 Applications:3 Rec. Actions:Recruiter Actions:0

Executive - Telemarketing - BPO (0-1 yrs)

Bangalore Job Code: 110689

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

Cold call people using a given phone directory to sell products or solicit donations

Responsibilities :

- Answer incoming calls from prospective customers

- Use scripts to provide information about product's features, prices etc. and present their benefits

- Ask pertinent questions to understand the customer's requirements

- Persuade the customer to buy by demonstrating how merchandise or services meet their needs

- Record the customer's personal information accurately in a computer system

- Deal with complaints or doubts to safeguard the company's reputation

- Go the - extra mile- to meet sales quota and facilitate future sales

- Keep records of calls and sales and record useful information.

Requirements : 

- Proven experience as telemarketer or similar sales/customer service role

- Proven track record of successfully meeting sales quotas preferably over the phone

- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Excellent communication and presentation skills

- Proficient in English

- Skilled in negotiation and dealing with complaints

- Persistent and results-oriented

- Patient and able to handle customer rejection

- High school diploma; BSc/Ba is a plus

- Identifying clients, introducing the company and self, presenting the concept, convincing its values and benefits and executing the orders.

- This job does want you to collect data, sort and analyze it to produce quality results.

- This job doesn't requires you to meet the clients.

Must have : 

Outbound, Telemarketing, Telesales, Telecalling, telecaller, Sales & Marketing, Outbound Calling, outbound sales Optional Sales 

6 Days a week Full

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