Executive - TeleCalling/Telesales (0-1 yrs)
Responsibilities FOR MORE INFORMATION CALL HR PRINCE 8168769319
- Answer questions about products or the company
- Ask questions to understand customer requirements
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the - extra mile- to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Verification of customer's orders with its purchased product and address with pin code
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Requirements and skills :
- Proven experience as a telesales representative or other sales/customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- English & Hindi are a must, any extra language is a bonus
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus
- Sound knowledge of MS Office and advanced Excel is an added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
