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09/02 Bhavani S
Inside Sales at Prathigna.com HR Solutions Pvt. Ltd.

Views:18 Applications:1 Rec. Actions:Recruiter Actions:1

Executive - Telecalling - Renewal Process (1-3 yrs)

Bangalore Job Code: 311845

Below is the job description of the role:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call centre team members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

- Taking part in training and other learning opportunities to expand knowledge of company and position.

- Adhering to all company policies and procedures.

Looking for candidates who have -

- Excellent Verbal and Written communication Skills.

- Hindi is mandate.

- Preferable experience in Voice Process

- Willing to work in rotational shift.

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