Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Telecalling - IT Product (2-5 yrs)
- Excellent career development opportunities
- Work within a company with a solid track record of success
- Opportunity to make a positive impact
Our client is an India-headquartered software product development company with a strong business presence in Eastern Europe and around 10 years of experience in designing, building, streamlining, and supporting complex and large-scale software products.
The Job
Your Responsibilities will include :
- Responsible for Tele calling to the clients.
- Manage outgoing and incoming calls.
- Multi-task on various projects which are relevant to the company.
- Document all call information and update the same in Tracker.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
Ideal Candidate:
Skills Required :
- Superior listening, verbal, and written communication skills Mandatory.
- Proficient in relevant computer applications.
- Knowledge of customer service.
- Excellent data entry and typing skills.
-Ability to handle stressful situation appropriately.
- Should know how to work on excel.
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