Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Telecalling - Car Services (1-4 yrs)
Join a fast-growing urban mobility application
Be a part of a fun and supportive environment
Strong career progression opportunities
Our client offers the most affordable and reliable car services by providing performance incentives and a work environment that supports continuous improvement. They have seen consistent growth and are now expanding their team!
The Job :
In this role, you will be handling inbound and outbound calls, providing assistance and ensuring the company's standards of service is met. You will be communicating ride assignment to drivers and conducting follow-ups. You will also be an ambassador and guide local users/drivers on using the application.
The Profile :
- You have at least 1 year of experience within a Sales Operations/ Support, Customer Service or similar role, ideally within a startup.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders.
- You are highly goal-driven and work well in fast-paced environments.
- You are a strong networker & relationship builder.
- You should be proficient in Kannada and English and Hindi/Telugu to able to liaise with drivers and users.
- You are able to work on shift rotation.