HR Head at Hiringlabs Business Solutions
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Executive - Telecalling - BPO (0-3 yrs)
- Answer and handle inbound and outbound calls from patients and their families in a timely and professional manner.
- Provide accurate and helpful information to patients and their families about the hospital's services, policies, and procedures.
- Schedule appointments for patients and provide them with the necessary information to prepare for their appointments.
- Assist patients and their families with any questions or concerns they may have.
- Document all calls and interactions with patients and their families in the call center database.
- Escalate complex issues to the appropriate supervisor or manager.
- Maintain a positive and professional attitude at all times.
- Meet and exceed all call center performance metrics.
- Mandatory languages - fluent in Kannada & English
Budget : 1.5 to 2.4LPA monthly based on experience
- Rotational shift
- Week offs will be rotational
Qualification : 12 +
Experience : Fresher/experienced
Shift timings :
- First shift - 6.30 am to 2.30 pm
- 2nd shift - 8.00 am to 4.00 pm
- 3rd shift - 11. 00 am to 7. 00 pm
- 4th shift - 12.00 pm to 8.00 pm
- Night Shift - 8.00 pm to 8.00 am (only for boys)
- Rs. 250 per night will be paid for doing night shifts
