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20/10 Qahera Miyajiwala
Human Resources Recruitment at Arin Consultancy Private Limited

Views:132 Applications:41 Rec. Actions:Recruiter Actions:6

Executive - Tele-Marketing - eCommerce (1-3 yrs)

Mumbai Job Code: 133489

Duties & Responsibilities :

- Make about 250 outbound calls per day to potential customers

- Share information about our products and services by following sales scripts

- Answering potential customer questions and follow-up call questions

- Strategic approach to retention & customer service

- Sell / Upsell products and place customer orders/requests in the system

- Closing sales and leading customer through the purchasing process

- Follow up with customer calls for collections where necessary

- Answer incoming calls and respond to customer emails

- Identify problem statement & escalate issues to the Manager as appropriate

- Document call information according to standard operating procedures

- Record calls through a computerized system

- Perform customized targeted sales strategies

- Meet required targets for assigned leads / Database, active and inactive calls

- Manage Leads and Maintain a Healthy Conversion Rate

Required Skills :

- Telemarketing / Telesales or customer service experience

- A flair for sales with a go-getter attitude

- Ability to mould sales pitch according to the client behaviour & background

- Ability to withstand pressure & work in a fast-paced environment

- Proficient in Microsoft Office - basics of MS word & MS excel, with an average typing speed

Required Functional Skills :

- Process & product knowledge of the services offered

- Language skills - good English communication and a regional language (Marathi)

- Ability to negotiate & convince

- Sales, data & goal oriented

Required Behavioral Skills:

- Values - Integrity, honesty, punctuality, process adherence & customer centricity

- Patience, listening, influence & persuasion

- Resilience and persistence

- Energetic & self-driven, exhibit professionalism

Work & Logistics:

- Day shift on a rotational basis - Work From Home / Work From Office.

- Must have a desktop / laptop / VoLTE supported mobile phone

- 4G VoLTE connection with good network / internet stability

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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