Executive - Tele-Marketing/Business Development - CRM (0-5 yrs)
Requirements For - CRM /Telemarketing /BDE
Responsibilities :
- Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value.
- Make sure the customer database is correctly segmented in order to target marketing activities appropriately
- Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure
- Oversee CRM data governance which will include
- Data standards
- Data audit
- Data structures
- User access rights
- Reporting
- Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
- Update and maintain stakeholder records within the CRM system
- Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
- Ensure the CRM system provides an effective sales funnel
- Analyze market reports to determine what kind of marketing trends the business should respond to
- Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology
Roles and Responsibility - Telesales :
- Manage a team of tele sales staff
- Ensuring team targets are achieved
- Work alongside marketing team to design and implement new campaigns and promotions
- Lead from the front displaying the highest sales and operational standards
- Sales forecast and projections
- Ensure the team provides quality customer service, including interacting with clients, answering client enquiries, and effectively handling complaints
- Previous experience of managing a sales team
- Strong B2B sales experience ideally within the IT/Non IT industry
- Ability to build, manage and drive sales performance in a targeted environment
- Professional, articulate and confident
- Self-motivated with a positive outlook
- Ability to identify training needs to improve performance
Mandeep Kaur
Contact- +917743007721/ +919858110007
Company Venue- Techfin Towers, Plot no:- D- 264-65-B, Floor 6th, Phase 8B, industrial area Mohali, Sector 74,, Sahibzada Ajit Singh Nagar, Mohali
Company Website: https://finndit.com
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