Executive - Tele caller

Location: Hyderabad

Reporting to: Team Leader

Purpose of the Role :

To ensure collection efficiency, contributing to company's overall growth.

Role Description : 

- Responsible to call customer and remind for payment.

- Responsible to act as a bridge between field executives and team leaders

- Responsible for constantly follow up Arrears payment

- Work consistently to rectify billing error

- Responsible for Analysis and feedback of unpaid accounts

- Follow up for reactivation of inactive accounts.

Key Result Areas :

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.

Education :

Should have Graduate or equivalent degree

Work Experience :

- Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)

- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

- Should have experience handling MIS or strong experience with MS excel, MS word

- Should possess excellent communication and interpersonal skills.

Immediate Joiners or Max 15 days notice period preferred

Language preferred - English & Tamil

Week Off: 6 days working & 1 day rotational week off / Rotational Day shifts.

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