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25/06 HR
Senior Talent Acquisition Specialist at SKS Recruitment - SKS Enterpprises

Views:107 Applications:66 Rec. Actions:Recruiter Actions:0

Executive - Technical Support - Marketing Services/IT (1-3 yrs)

Mumbai Job Code: 121987

Technical Support Executive

Locations : Nariman Point, Mumbai

Experience : 6 months- 2 years

About us :

They deliver high quality digital solution & have their excellence in 3 key verticals i.e creative designing, app development and Digital marketing. They have been in the industry for 15 years and have an employee strength of over 50+ people.

Responsibilities :

- Help and guide customers in starting their journey on our product.

- Coordinating and setting up initial training sessions for the customers to provide them confidence on the tool.

- To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

- Ensures all customers are successfully using the product or service they've purchased from the company.

- Need to be the first face for the customers and should be available to answer any in-bound questions and provide support.

- Ensure customer raised tickets are resolved in a timely manner and there are no SLA breaches

- Innovating in setting up communication infrastructure with the customers to get quick and real feedback.

- Tracking and reporting key client success metrics.

Required skills and qualities :

- Minimum 6 months experience in customer facing roles.

- Excellent communication skills, with a client-focused attitude, empathetic and able to relate to customer needs

- Excellent organisational and planning skills, with a sharp focus on detail

- Able to take proactive approach to work and find teaching other people rewarding

Benefits :

Competitive Salary :

- One of the best campus to work in.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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