Senior Talent Acquisition Specialist at SKS Recruitment - SKS Enterpprises
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Executive - Technical Support - Marketing Services/IT (1-3 yrs)
Technical Support Executive
Locations : Nariman Point, Mumbai
Experience : 6 months- 2 years
About us :
They deliver high quality digital solution & have their excellence in 3 key verticals i.e creative designing, app development and Digital marketing. They have been in the industry for 15 years and have an employee strength of over 50+ people.
- Help and guide customers in starting their journey on our product.
- Coordinating and setting up initial training sessions for the customers to provide them confidence on the tool.
- To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they've purchased from the company.
- Need to be the first face for the customers and should be available to answer any in-bound questions and provide support.
- Ensure customer raised tickets are resolved in a timely manner and there are no SLA breaches
- Innovating in setting up communication infrastructure with the customers to get quick and real feedback.
- Tracking and reporting key client success metrics.
Required skills and qualities :
- Minimum 6 months experience in customer facing roles.
- Excellent communication skills, with a client-focused attitude, empathetic and able to relate to customer needs
- Excellent organisational and planning skills, with a sharp focus on detail
- Able to take proactive approach to work and find teaching other people rewarding
Competitive Salary :
- One of the best campus to work in.