We have urgent openings for Technical Support Executive for a company in Mumbai.

Company Name - WhiteHat JR

Designation - Technical Support Executive

Job Location - Powai Mumbai

Salary - Upto 4 lakhs

About Company :

Today, in the computer age, less than 1% of schools teach coding in early childhood. Result, a major gap in the requirements of the new world and our children's skills. We prepares kids 6-14 for this new world. Kids learn fundamentals of coding--logic, structure, sequence and algorithmic thinking--to generate creative outcomes eg animations and apps. All classes are taught Live 1:1 Online in the comfort of your home by Top 99.9th percentile of certified teachers.

Location : Mumbai

Function : Technology - IT & Systems

Vacancy : 15

Job Description :

Technical Support Executive (US Process)

CTC - 3.5-4.0 lacs p.a + (4-5k p.m) night allowance

- An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

- Background : WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

- Location: We Work, Powai, Mumbai

Key skills :

- Understanding Operating Systems like Windows 7,8,10 and MacOS.

- Troubleshooting Network and Internet Issues for Clients.

- Fixing Software and Drivers on Client Systems.

- Understanding of Settings and Control Panel Options.

- Fixing Issues in Device Manager and External Devices.

- Understanding Latest Privacy Settings and Access Control in Devices.

- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

- Adept at technology to troubleshoot and ensure smooth online class experience.

- Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities and Duties :

- Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

- Answer technical and service questions about the product.

- Ownership for the team mission to create a 5-Star experience for every customer.

Qualifications :

- Graduate in Computer Science/IT or strong passion for devise and software tech debugging

- Min. 1-3 years relevant experience

- Working hours - 1am to 10am OR 8pm to 5am - 6 days working - 1 weekday off

Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.

Qualification : Degree

Working Days : 6 Days a Week (9:00 PM to 6:30 PM)

Job Nature : Full Time

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