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10/09 Nihar Sharma
HR at Hiring Prism LLP

Views:6 Applications:7 Rec. Actions:Recruiter Actions:3

Executive - Technical Support - FinTech (5-8 yrs)

Delhi Job Code: 176076

Roles and Responsibilities : 

- As a tech support engineers you will handle technical issues reported by customers and seeing problems through to resolution

- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Troubleshoot and fix errors; log details of each case for analytical reports and provide customers with updates

- Application hosting on server

- Customer call handling

Desired Candidate Profile : 

- Minimum 5years of experience in tech support/production support

- Experience with concepts and troubleshooting knowledge in Linux, Unix and windows platform

- Hands on experience on ip hosting and domain hosting

- Experience of handling transactional queries and client calls

- Experience of generating MIS reports

- Ability to prioritise tasks based on urgency and importance

- Motivation to learn new skills and technologies

- Good understanding of web Services, API and their monitoring

- Great interpersonal and communication skills.

- Graduation with technical course in computer science

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