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21/07 Tripti Israni
Director at SkillEdge

Views:88 Applications:24 Rec. Actions:Recruiter Actions:0

Executive - Technical Support - Education (2-10 yrs)

Mumbai/Navi Mumbai Job Code: 123942

Technical Support - Executive (India Evening Shift)


Skills (common) :


- Understanding Operating Systems like Windows 7,8,10 and MacOS.

- Troubleshooting Internet, Hardware and Software Internet Issues for Clients.

- Fixing Software and Drivers on Client Systems.

- Understanding of Settings and Control Panel Options.

- Fixing Issues in Device Manager and External Devices.

- Understanding Latest Privacy Settings and Access Control in Devices.

- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

- Adept at technology to troubleshoot and ensure smooth online class experience.

- Active listening skills, patience and detail obsession to maintain call logs

Responsibilities & Duties :

- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

- Answer technical and service questions about the product.

- Ownership for the team mission to create a 5-Star experience for every customer.

- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details

Working hours :

- 4pm to 1am

- 6 days working with 1 Weekday Off (Saturday/Sunday Working)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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