Director at SkillEdge
Views:110 Applications:32 Rec. Actions:Recruiter Actions:0
Executive - Technical Support - Education (2-10 yrs)
Responsibilities & Duties :
- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
- Answer technical and service questions about the product.
- Ownership for the team mission to create a 5-Star experience for every customer.
- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details
Skills (common) :
- Understanding Operating Systems like Windows 7,8,10 and MacOS.
- Troubleshooting Internet, Hardware and Software Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices.
- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience and detail obsession to maintain call logs
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
