Hiring for Technical support for our leading client

- Exp in technical background

- Should be exp in voice process

- Experience/understanding of Network, Outlook, Skype troubleshooting

- Flexible to work for rotational shifts

Exp: 2-5 yrs

Job Descripiton:

- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.

- Analyze and resolve incidents and service requests regarding use of application software or hardware.

- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.

- Should have basic knowledge about computer software and hardware.

- Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.

- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.

- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.

- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.

- Should be a quick learner and team player.

- Should be flexible to work in different shifts as Core Contact Center - Technology works 24 x 7.

- Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions.

- Adheres to Code of Ethics, Vision, Mission and Core Values

if interested can share Cv

8297121110
Rajalakshmi
Partner Sourcing
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