Technical Recruiter at Apidel Technologies
Views:126 Applications:10 Rec. Actions:Recruiter Actions:5
Executive - Technical Support - BPO (1-4 yrs)
Job Profile: Technical Support Executive
Qualification: Graduate/Under graduate
Location:Jaipur
Experience: 1 to 4 years
Job Role:
- First point of technical troubleshooting
- Channels of Support : Phone and E-mail
- Ability to discuss Hardware and Software Requirement with Customers Debugging and troubleshooting skills
- Assessments of the incident upon SR receipt
- Analysis (Traces/logs from customer/field)
- Technical troubleshooting and provide resolution
- Provide updates to customers via phone or email
- Update SR records in SR Management tool
Note: Fresher's can apply for this job role.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
