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17/05 Pradeep Shampur
Managing Director at Cephas Consultancy Services Private Limited

Views:22 Applications:18 Rec. Actions:Recruiter Actions:18

Executive - Technical Support (3-6 yrs)

Bangalore Job Code: 213538

Requirements :

- Obsessed with solving customer problems.

- Passionate commitment to proactively closing sales deals by creating a powerful value proposition through technology

- Experience/exposure in digital marketing automation platforms preferred

- 5+ years of experience in coding/scripting/automation (Mobile App Development, Mobile SDKs, Shell scripting, REST APIs)

- A firm understanding of enterprise integration methodologies, best practices and API/SDK architecture and the unique opportunities omni-channel (Mobile, Web, SMS/MMS, Email, Social, Lifecycle) engagement bring

- Superior organisational skills working with multiple projects and can switch context quickly throughout the day with various competing demands
 
Responsibilities :

- Understands and qualifies customer goals and effectively articulate our ability to bring value to customers

- Ability to handhold customers through mobile SDK integrations

- Experience in scripting for data generation and data loading to maintain test/demo environments

- Setup common, upcoming and unique use cases to showcase value proposition via backend integration and frontend configuration

- Drive to architect solutions to bridge product gaps with customer ask that become minimal viable product and eventually lead to product enhancements

- Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales

- Influence the improvement of Sales Engineering processes and practices

- Continuously learn and update skills and keep aware of industry trends in the MarTech space

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