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07/01 Nadia
Hiring Manager at IT/Software

Views:4 Applications:2 Rec. Actions:Recruiter Actions:0

Executive - Technical Support (0-1 yrs)

Andhra Pradesh Job Code: 192847

Roles and Responsibilities :

- Research and identify solutions to software and hardware issues

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Ask customers targeted questions to quickly understand the root of the problem

- Track computer system issues through to resolution, within agreed time limits

- Talk clients through a series of actions, either via phone, email or chat, until they- ve solved a technical issue

- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

- Provide prompt and accurate feedback to customers

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Follow up with clients to ensure their IT systems are fully functional after troubleshooting

- Prepare accurate and timely reports

- Document technical knowledge in the form of notes and manuals

- Maintain jovial relationships with clients

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