BPO Role at Black and White Business Solutions
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Executive - Technical/Customer Support - BPO (0-5 yrs)
Roles and Responsibilities :
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- Productivity applications like Microsoft office tools.
- Open to work in 24- 7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers- issues independently, thoroughly & efficiently
- Good time management, ensuring all contacts with customers add value
- Work from Office
Desired Candidate Profile :
- Graduate / Under Graduate can apply
- Experience providing technical support.
- Experience working in a team dedicated to providing technical support
- Excellent written and verbal communication - English
- Technical knowledge: Windows, MS Office applications, One Drive, email, search, downloading / installing software
- Skilled multitasker, ability to troubleshoot, technical, communication and typing skills .
Perks and Benefits :
- Salary - Best in the market
- Unlimited Incentives based on performance
- 5 Days working
- 2 way transport
Venue:
- Black and White Business Solutions Pvt Ltd,
#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038
Land Mark : CMH Buss-stop or KFC Bus-stop
Please Do Refer Your Friends
HR Keerthi
7406011172
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