Executive - Technical/Customer Support (0-1 yrs)
Qualification : BCA, MCA, B.Sc (IT), M.Sc. (IT), PGDCA
Responsibilities :
1. Attend basic & small amounts of inbound technical service calls
2. Pending Call Processing with the help of a colleague on a Routine Basis
3. Keep records of all conversations in our ticket system in a comprehensible way
4. Frequently attend training sessions to improve knowledge and performance level
5. Ensure following the customer service SOP, Company policies, and website for FAQs
6. Escalate serious problems according to the hierarchy
Reporting to : Team Leader
Other Benefits :
- Internship with attractive Stipend during training period, 5 Days Working, PF, ESIC, Medical Insurance, Incentives, etc..
