HR at Sumeru Consultancy Services
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Executive - Social Media Community Management (3-3 yrs)
The WhatsApp and Facebook Community Executive plays a crucial role in building and managing an engaged community across WhatsApp and Facebook platforms. This involves fostering meaningful interactions, addressing inquiries, and promoting positive engagement within the community.
Key Responsibilities:
Community Engagement:
- Initiate and participate in conversations to build an active and vibrant community.
- Foster a positive and inclusive atmosphere within the community.
Content Creation:
- Develop engaging content tailored for WhatsApp and Facebook platforms.
- Share relevant updates, announcements, and resources to keep the community informed.
Member Support:
- Respond promptly to member queries and concerns.
- Provide assistance, guidance, and resources to enhance the community experience.
Moderation:
- Monitor and moderate community discussions to ensure adherence to guidelines.
- Address any inappropriate content or behaviour in a timely manner.
Analytics and Reporting:
- Track community metrics, analyse engagement data, and provide regular reports.
- Use insights to optimise community strategies and improve member satisfaction.
Campaigns and Initiatives:
- Execute community-related campaigns and initiatives to drive participation.
- Developing and overseeing riddles for community engagement and growth.
Feedback Management:
- Gather feedback from community members and share insights with relevant stakeholders.
- Implement improvements based on feedback received.
Qualifications and Skills:
- Bachelor's degree in Marketing, Communications, or related field.
- Proven experience in community management, particularly on WhatsApp and Facebook.
- Excellent communication skills with a keen understanding of community dynamics.
- Familiarity with social media analytics and reporting tools.
- Strong problem-solving skills and ability to handle challenging situations diplomatically.
- Passion for the subject matter and commitment to fostering a positive online community.
