HR Recruiter at Emprego Solutions
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Executive/Senior Executive - Technical Support (0-5 yrs)
Urgent hiring for Technical support executive/Global Support associate - L1
- salary upto 25k In-hand
- 5 Days working (2 Rotational off)
- Shift - Rotational shift
- Cab - 1 Side Drop / pick in odd hours in Radius of Maximum 20KMs
- Required Excellent communication skills
- Age should be less then 26
- Graduation in BCA / B.tech (Computer science or IT)
Location - Kapashera, Delhi
Key Responsibilities :
- Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
- Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
- Perform tests to isolate source of issues
- Escalate issues to the Technical team when necessary
- Liaise with all related teams and departments to ensure customer satisfaction and deliver the company promise
- Verify technical fixes from the Technical team
- Use remote desktop sharing application to assist end users and resolve issues
- Provide efficient and timely support to customers across geographies
- Adhere to processes defined for case logging via Sales force or other tools as mandated
- Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
Sachin - 9654320330
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
