Founder at Nualfas Business Solutions LLP
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Executive/Senior Executive - Customer Services (1-6 yrs)
Mandatory Language Skills - English and Malayalam Or Telugu Or Kannada
Job Description Position Responsibilities :
Total Experience : 1-6 years experience is customer service industry
- Would be part of the customer services team handling Inbound / outbound calls
- Needs to ensure all Customer Services Requests, Complaints & Queries are resolved as per the TAT defined Employee is expected to demonstrate highest standards in call quality & product knowledge to deliver on superlative customer experience.
- Provide real-time inputs and raise red flags on process gaps
- Need to take additional responsibilities & identify process gaps on process improvement and better customer experience
- Excellent voice modulation, professional phone etiquettes and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.
- Must be able to build positive, productive relationships with customers and team members.
- Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively.
- Strong organization, time management, and multi-tasking abilities Self-motivated and ability to deliver independently Certification on few of competencies listed above would be an added advantage.
- Candidates who are multi lingual (Mandatory Malyalam/Telugu/Kannada and English).