Technical Recruiter at TalExel.co
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Executive/Senior Executive - Customer Service Operation (2-4 yrs)
We are looking for someone who has the following:
- Good communication skills - English (must), Hindi and/or regional languages.
- Good written communication skills in English.
- Should have hands on experience with Excel
- Presentable and with good attention to detail
Broad roles and responsibilities :
- Provide excellent customer service to clients, managing expectations and consistently striving to exceed client campaign results.
- Develop and foster strong professional relationships with both clients and content creators, operating as the lead point of contact for all matters concerning them.
- Proactively and creatively identify and solve issues with clients or content creators and maintain a high level of comfort in presenting, mediating and solving client/creator issues.
- Take a leadership role in educating and guiding clients and content creators on industry best-practices, strategies, and standards to improve results.
- Ensure campaign requirements and high standards are rigorously followed by all campaign participants.
- Analyze data to identify important trends and insights to optimize client results.
- Communicate the progress of monthly/quarterly goals to internal and external team members, including the ability to incorporate feedback and adjust plans accordingly.
- Effectively carry out creator-related activities, such as discovery, outreach, negotiations, and content reviews, as well as managing payments, legal and contractual agreements.
- Take on tasks as required, following through to completion despite roadblocks or distractions.