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15/07 Mayuri
Technical Recruiter at TalExel.co

Views:49 Applications:25 Rec. Actions:Recruiter Actions:24

Executive/Senior Executive - Customer Service Operation (2-4 yrs)

Bangalore Job Code: 167203

We are looking for someone who has the following:

- Good communication skills - English (must), Hindi and/or regional languages.

- Good written communication skills in English.

- Should have hands on experience with Excel

- Presentable and with good attention to detail

Broad roles and responsibilities :

- Provide excellent customer service to clients, managing expectations and consistently striving to exceed client campaign results.

- Develop and foster strong professional relationships with both clients and content creators, operating as the lead point of contact for all matters concerning them.

- Proactively and creatively identify and solve issues with clients or content creators and maintain a high level of comfort in presenting, mediating and solving client/creator issues.

- Take a leadership role in educating and guiding clients and content creators on industry best-practices, strategies, and standards to improve results.

- Ensure campaign requirements and high standards are rigorously followed by all campaign participants.

- Analyze data to identify important trends and insights to optimize client results.

- Communicate the progress of monthly/quarterly goals to internal and external team members, including the ability to incorporate feedback and adjust plans accordingly.

- Effectively carry out creator-related activities, such as discovery, outreach, negotiations, and content reviews, as well as managing payments, legal and contractual agreements.

- Take on tasks as required, following through to completion despite roadblocks or distractions.

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