Managerial and Coordination Requirements:

- Responsible for all customer related enquiries and processing of the same within given time limit or as per DORMA set standards

- Responsible via the Planning/ Purchase department for coordinating DORMA factories worldwide and where necessary, to other vendors for non-DORMA products & accessories in terms of order delivery to the customer

- Responsible to liaise with concerned DORMA and non-DORMAvendors regarding order status and updating customer on the same

- Ensure effective usage of the CRM tool

- Ensure strong relationship with Pre-sales, Sales, Operations & Accounts to establish seamless processes/documentation that ensures smooth and hassle free experience for the customer

- Ensuring customer complainants are addressed and resolved in reasonable time in coordination with respective departments

(Additional Regional Specifications:)

- Responsible for basic quotations and its related activities with customers as per DORMA norms/ directives

- Responsible for processing of contract Margin to the customers.

- Coordination with Credit Control Team for releasing the credit blocks for billing.

Key Skills :

- Minimum 3 years experience in customer services preferably in a hospitality or retail Industry or Manufactuirng

- Excellent communication and interpersonal skills

- Computer experience is essential

- SAP Knowledge must SO Module

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