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HRE at IDCB ( Incorporation Department of Corporate Banks )

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Executive/Senior Executive - Customer Service - Bank (0-1 yrs)

Bihar/Jamshedpur/Jharkhand/Kolkata/Ranchi Job Code: 244492

Designation : Customer Service Executive /Sr.Customer Service Executive

Process : Voice /semi Voice /Video Calling process /Social media Officer (SEO)(Inbound /Outbound /Email Management /Chat Process

Qualification : Any Graduate (mandatory)

Age limit : Not More Than 28 years

Work Timings : Day Shifts (Starting 9:30 am), Open to work in shifts / rotational offs

Salary structure : Fresher (2.00 - 2.50 CTC), Tenured based on previous salary structure

Work Location : West Bengal, Bihar, Jharkhand

Type of Work : WFO (Full time, permanent)

JD :


- Handle Video calls in an efficient manner and ensure customer delight through exceptional service

- Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc

- Verify customer's KYC documents on a real-time basis

- You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers

- Should be a team player and flexible with work patterns

- To ensure personalized service & end-to-end resolution is offered to customers calling at this channel

Cross-sell : Provide information related to products, new offers and services at IndusInd Bank

- Maintain and adhere to compliance guidelines

- Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel

- Capture problem indicators, highlight and suggest improvements

- Adherence to monthly performance parameters

Inbound /Outbound :

- Attending query resolution calls and cross sell the products

- Candidate should be multi skilled to attend calls and update the resolution simultaneously

- Should have convincing skills to sell the products to the existing customers through telephonic conversation

- Maintain the talk time, Average handling time and SLA of the call

- Follow up of queries with customers if required

For Interview Details Candidates Can Call/WP - 7449798-OO1

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