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13/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:13 Applications:9 Rec. Actions:Recruiter Actions:2

Executive - Sales Support - Customer Experience Consulting Firm (2-5 yrs)

Mumbai Job Code: 176314

- Join a global customer experience consulting firm

- Work alongside a talented and resourceful team

- Strong career progression opportunities

Our client is an international customer experience consulting firm that has been in the industry for over 3 decades. Operating from multiple countries, they have set and continue to improve industry standards by delivering actionable and impactful insights to clients.

The Job

You will be responsible for :

- Lead generation, cold calling, fixing appointments via emails and calls.

- Data collation of prospective clients

- Understanding of the projects budgets and documents in order to assist in making accurate cost calculations

- Communicating with Business Development teams in other offices where necessary to gather global pricings.

- Preparing documents related to a formal bidding process and prepare, follow up on agreements.

- Analysing client needs and key drivers

- Maintaining sales tracker for weekly update and generate sales reports

- Managing internal systems on Business development perspective.

- Collaborating with marketing to create social media initiatives that facilitate sales

- Understanding the system & assisting in pitching pilot programs

- Competition analysis, benchmark studies & white paper analysis

- Preparing client presentations and attending client meetings if required

The Profile : 

- You have at least 2 years of experience in Client Services, Business Development or Sales, ideally within Customer Experience Research/Mystery Shop Industry

- You have demonstrated proficiency with MS Office applications, especially Excel and PowerPoint

- You are able to sell a service and to interact with clients and at all levels of the organization by email or phone in a professional manner

- You have strong verbal and written communication skills required; ability to listen, ask for clarification, and accept feedback.

- You have the ability to communicate professionally over the phone and through email

- You are able to persuade prospective clients for meetings/appointments

- You are capable of managing multiple projects at different stages in a deadline-driven environment

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