Job Title Demonstration Specialist

Division Consumer Audio

Job Type Permanent

Job Purpose

- Drive sales at the store/Shop in shops by delivering the best experience to the customer and ensuring optimum customer satisfaction.

Key Required Competencies:

- Adaptability

- Communication

- Contributes to Team Success

- Customer Orientation

- Presentation of Self

Job Responsibilities:

- Sales Maximize the sale of products at the store, ensuring optimum customer satisfaction.

- Achieve sales goals relative to store target.

- Evaluating the customer's requirement by following the customer engagement standards to provide best solutions.

- Model excellence in theater show presentation/product demonstration to walk-in customers as per predefined script.

- Operations Ensuring store hygene and presentability/functioning of products on display.

- Coordinating activities at the back office, managing inventory and managing payment reconcilliation with bank.

- Responsible for executing post sales activities like payment collection,invoicing, product delivery and installation

- Managing external vendors like Mall management team or SIS partners, logistics and stationary vendors on a daily basis.

- Communication Handling pre/post sales customer escalations and queries.

- Respond to customer e-mails within 24 hours from reciept as per guidance provided by supervisor.

- Interaction with cross-functional departments for operational support.

- HR Responsibility / Employee Development Ensure knowledge and compliance to HR & Retail business policies.

Miscellaneous :

- Take ownership of specific duties assigned by the Supervisor

Organizational Relationships:

Reporting to Store Incharge/ Astt. Store Manager/Store Manager

Reportees None

Peers Colleagues from other divisions

Knowledge and Experience:

Qualification Graduate/Post Graduate

Desired Work Experience 9 months - 3 years

Travel Ocassional

Probation Six months

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