- Our client is a company building cutting edge software products for the healthcare industry. Reimagining healthcare delivery for their clients across the globe, their history of simplifying healthcare goes way back to 2004. Today, they are trusted by a broad spectrum of clients including 450+ Hospitals, 3500+ Physician Practices and millions of Patients - by solving their most complex challenges and helping them deliver consistent, cohesive and collaborative care. Headquartered in Chicago, U.S with its R&D and delivery centers in Chennai, India.

The Job

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate :

- You have at least 1 year of experience within a Customer Service or Customer Success role, ideally within the Hospital/Health Care/Healthtech, IT Services and Software / SaaS industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You pay strong attention to detail and deliver work that is of a high standard

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are a self-starter and demonstrate a high level of resilience