Recruitment Consultant at Reliable HR Solutions
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Executive - Sales - Automobile (0-3 yrs)
We are looking for sales consultant in Automobile Retail Industry.
The Sales Consultant has to establish and maintain a personal and lifelong contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He/She provides the customer information and solutions on product and services to meet their needs and desires. He/She meets sales targets with high customer service standards.
Skills Required :
- Fluent communication in English and Telugu, Hindi is good to have.
- Convincing Skills.
- Car/Suv driving with License.
Roles and Responsibilities :
Meeting and Greeting :
- Proper greeting of customer in showroom or field areas
- Introduction of self, offer business card
- Assist customer when the requested salesperson is not immediately available
Analysis of needs and requirements :
- Observe customer's conversation to find out requests, needs and desires
- Check, discuss and clarify needs by using questioning techniques(open, target and close questions)
- Based on needs analysis, recommend a product that meets requirements
- Provide estimation of product sales process (lead time for product arrival)
Product demonstration (static and dynamic) :
- Able to relate features to advantages and benefits for customers
- Provide proof of the benefits (e.g. test drive, literature and data, etc.
- Perform dynamic demonstration/ test drive with planned route and Professionalism.
- Discuss experiences with customers after static or/and dynamic demonstration.
Presentation of offer :
- Present offer of the right match to customers- needs
- Present other packages (accessories packages)
- Discuss and clarify terms and conditions of offer (especially promotional offers)
Handling of objections/ difficult customer interface/ negotiation :
- Argumentation focused on the customer benefits and not on the price (value for money)
- Build and expand customer database
- Active prospecting of new customers through direct mailing,cold calls, cold visits/canvassing and referrals.