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14/09 Taruna Sonekar
Recruitment Consultant at Reliable HR Solutions

Views:16 Applications:4 Rec. Actions:Recruiter Actions:4

Executive - Sales - Automobile (0-3 yrs)

Hyderabad Job Code: 176590

We are looking for sales consultant in Automobile Retail Industry.

Description :

The Sales Consultant has to establish and maintain a personal and lifelong contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He/She provides the customer information and solutions on product and services to meet their needs and desires. He/She meets sales targets with high customer service standards.

Skills Required :

- Fluent communication in English and Telugu, Hindi is good to have.

- Convincing Skills.

- Car/Suv driving with License.

Roles and Responsibilities :

Meeting and Greeting : 

- Proper greeting of customer in showroom or field areas

- Introduction of self, offer business card

- Assist customer when the requested salesperson is not immediately available

Analysis of needs and requirements : 

- Observe customer's conversation to find out requests, needs and desires

- Check, discuss and clarify needs by using questioning techniques(open, target and close questions)

- Based on needs analysis, recommend a product that meets requirements

- Provide estimation of product sales process (lead time for product arrival)

Product demonstration (static and dynamic) : 

- Able to relate features to advantages and benefits for customers

- Provide proof of the benefits (e.g. test drive, literature and data, etc.

- Static-demonstration

- Perform dynamic demonstration/ test drive with planned route and Professionalism.

- Discuss experiences with customers after static or/and dynamic demonstration.

Presentation of offer : 

- Present offer of the right match to customers- needs

- Present other packages (accessories packages)

- Discuss and clarify terms and conditions of offer (especially promotional offers)

Handling of objections/ difficult customer interface/ negotiation : 

- Argumentation focused on the customer benefits and not on the price (value for money)

- Build and expand customer database

- Active prospecting of new customers through direct mailing,cold calls, cold visits/canvassing and referrals.

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