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30/03 Devika
Talent Acquisition at MindTrends Innovations

Views:26 Applications:6 Rec. Actions:Recruiter Actions:0

Executive - Patient/Customer Support - Healthcare (1-2 yrs)

Mumbai Job Code: 319314

Responsibilities :

- Answering questions about our clinic & services - for walk in patients and telephonically

- Asking questions to understand patient requirements & convert calls to appointments

- Helping patient in the PRC's workflow as per system manual. Greet, Register, Introduce visitor/ patient to the SOPs of PRC

- Connect & Communicate with patients - on Facebook, Whatsapp, phone & in person

- Corporate tie - up facilitation for promotional activities

Requirements :

- Proven experience as front officer representative or other customer service role

- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Ability to learn about products and services and describe/explain them to prospects

- Excellent knowledge of English

- Excellent communication and interpersonal skills

- Cool-tempered and able to handle rejection

- Outstanding negotiation skills with the ability to resolve issues and address complaints

- 10+2 essential, Graduation will be a plus

- Ability to connect using social media - Whatsapp, Facebook, Traditional methods - Phone, post mail etc.

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